All cancellations received at least 15 business days prior to the training course will be refunded 80%. If you do not cancel within the allotted time period, payment is due in full. You may substitute another individual to attend the program at any time. Please note that any training course maybe cancelled if bookings are too low to make it worthwhile. If we have to cancel a training course, any attendance fees already paid will be reimbursed without undue delay or used as credit for a future course. You will be informed by email or telephone if the event is cancelled or postponed.